FAQ

[Astasoftlab]

Questions :
How to download Astasoftlab GAMES?
Answers :
Download the installer on www.astasoftgames.com and click the install button
 
Questions :
What is Astasoftgames?
Answers :
It is an Astasoftlab's game launcher
 
Questions :
How to Install the game?
Answers :
You need to install Astasoftlabgames first then you select the game. It will automatically download the game

 
Questions :
What are the game on Astasoftlab?
Answers :
At the moment we have Lineage 2 Essence, but on the future we will add more games

 
Questions :
How to register an account?
Answers :
When you start Astasoftgames launcher it will prompt you to sign in or sign up

 
Questions :
How to sign up?
Answers :
You have to fill your email, your password, select your country and Click Create account button
Check your email and click the verification link by Astasoftlab verify email assistance

 

Questions :
How to download when experiencing a slow download or have a slow connection?
Answers :
You can try downloading the client from Google Drive button

 

Questions :
What to do after downloading the client from Google Drive?
Answers :
You need to extract it to the each games folder on your Launcher directory

 

Questions :
Ok, i have extracted the files to the directory. Why the play button still not working?
Answers :
You need to click on the Full Check Button to check and download necessary files

 

Questions :
How come my download is more than 100% and still not completed?
Answers :
Please be patient until the PLAY BUTTON can be clicked

 

Questions :
I have finished downloading, but when I click play it goes error how to fix it?
Answers :
Please click full check button and wait until it completed

 
Questions :
I forgot my password, How to recover my account?
Answers :
Click on forgot password on the sign in page, then enter your account email click the next button
Check your email and click the Change password link by Astasoftlab change password assistance
Proceed to enter your new password and click next

 
Questions :
How to purchase store items?
Answers :
You need to sign in first, and then choose the product at the Store
Proceed to the checkout process to our partner payment gateway

 
Questions :
What are the partner payment gateway?
Answers :
At the moment we have three payment gateway partner. Xendit Indonesia, Xendit Phillipines, and Tazapay

 
Questions :
I have problem that are not on this FAQ, how to contact?
Answers :
You can contact and an email to support@astasoftlab.com

 
Questions :
I want to join Astasoftlab programs, how do I apply?
Answers :
You can look into our Forum for the program or you can email to marketing@astasoftlab.com